- LeslieFAsked on October 11, 2017 at 03:26 PM
- JotForm SupportaubreybourkeAnswered on October 11, 2017 at 05:15 PM
The reason for this is because the .key extension on Apple devices is registered to open keynote files.
As the file you are trying to download is called jotform.key your device thinks its a keynote file.
The workaround is to save the file with any extension you like. You can call it jotform.jfkey for example.