Calculations not computing at all

  • Profile Image
    dbizzle
    Asked on October 11, 2017 at 03:51 PM

    Form has been working properly since May 24, 2017 with no changes on the back end.

    Customers have reported today calculation is not taking place - I have confirmed reports.  David took an initial look and had me open this ticket to being resolution.

    Link to Form:

    https://form.jotformeu.com/62236989086369

  • Profile Image
    david
    Answered on October 11, 2017 at 05:44 PM

    Apologies for the delay.  I am not quite sure what caused the original calculation field to no longer work but in my test form, when I deleted all the fields in the calculation and set up the equation once again, the field worked as it should:

    https://form.jotform.com/72835709852972

    The quickest thing to do would be to edit the equation, delete the contents of the equation and then inert it back again.  That should allow for the form to work as it did before.

  • Profile Image
    dbizzle
    Answered on October 11, 2017 at 09:21 PM

    I was able to remove - publish - replace - publish one of the fields and it fixed the calculations for all fields.


    Plz mark as "Closed". Thx for quick response.