Why I cannot locate a form in My Forms page?

  • Hairybikini2
    Asked on October 12, 2017 at 4:42 PM
    I too cannot locate the original form in my forms, but the link is active. People are registering as I am receiving PayPal prompts, but I am not receiving the form submittals or can I see it. I had to recreate another one, but the link is different and I cannot use now.
  • Kevin Support Team Lead
    Replied on October 12, 2017 at 4:59 PM

    I have just checked your account and found this form only: https://form.jotform.com/72837075484163 

    Do you have the link of the other form you're referring to? 

    Maybe it was created under a guest account; however, we will be able to find it with the link, please share it with us. 

    Looking forward to your response. 

  • Hairybikini2
    Replied on October 12, 2017 at 5:43 PM
    Here is the previous, which is still active when clicked, but I am not receiving any updates, nor do I see it in my account.
    https://form.jotform.com/72837229784167
    The previous is still active on a Facebook link which I cannot change. Is there a way to make this one the default and see it in my forms?
    I would like to keep the original one and get the submitted forms with info. I only get their info from the PayPal receipt and nothing else.
    Thanks,
    Sam
    ...
  • Kevin Support Team Lead
    Replied on October 12, 2017 at 6:48 PM

    I moved the form and submissions over to your account Hairybikini2, please check as it should be there now.