We added CC info on the form? When submitted it is blocked? how do we access this?

  • Profile Image
    Asked on October 13, 2017 at 11:16 AM
  • Profile Image
    Answered on October 13, 2017 at 11:57 AM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:


    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.  I would recommend removing and credit card fields from forms.  If they are not removed, it will very likely result in your account being suspended.

    If you require payment authorization, that can be done through one of our many payment processors: