- liquidloveAsked on October 13, 2017 at 07:17 PM
this is so nerve wrecking. The image upload preview does sometimes not send the picture in my response. I CANNOT REPRODUCE IT AND I CANNOT USE THE CUSTOMER AS BETA TESTER!!! Please help!! I assume its because they have a MAC, but I need to find a way to make this control work so they cannot submit the form unless the photo is really uploaded
- JotForm SupportKevin_GAnswered on October 13, 2017 at 09:47 PM
I have been testing your form https://www.jotform.com/form/72675413588366 and I cannot replicate the issue on my end either, I can see the file goes through and it does not allow to move to the next page until the file is uploaded.
How are you testing the form?
Please note that if you used the fill form button on your form then the file will not be asked to be filled:
I also cleared your forms cache, this might also be a temporary connection issue; however, may you please test your form again and let us know if this continues?
Also, please let us know if I checked the correct form and if possible, please share us a sample submission so we can check this on our end.
Looking forward to your response.