Cannot receive notification email

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    addictedbrands
    Asked on October 17, 2017 at 05:24 AM

    Good day. 

    We have registered with you yesterday and still not receiving our Email Confirmation from JotForm. I even changed my email to another email address to see if that would make a difference but with no luck. How can we fix this?

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    candy
    Answered on October 17, 2017 at 08:08 AM

    Welcome to JotForm and JotForm Support Forum.

    I have checked your account email logs and I have seen that a notification email was sent to your email address addictedclothing@directclothing.co.za successfully as you can see the screenshots below:

    1508241691Screen Shot 2017-10-17 at 3.01

    I have checked the email configurations on your side and I have seen that settings are all correct. I have also fulfilled your form and submitted again in order to test, I have seen that your email address should have received the related submission as seen below:

    1508241893Screen Shot 2017-10-17 at 3.04

    1508241907Screen Shot 2017-10-17 at 3.04

    Could you please check your SPAM/BULK/JUNK folders of your email address? If you see JotForm emails there, please mark them as "Not Spam" and move them to inbox folder.

    I hope this helps.