Cannot receive notification email

  • addictedbrands
    Asked on October 17, 2017 at 5:24 AM

    Good day. 

    We have registered with you yesterday and still not receiving our Email Confirmation from JotForm. I even changed my email to another email address to see if that would make a difference but with no luck. How can we fix this?

  • candy
    Replied on October 17, 2017 at 8:08 AM

    Welcome to JotForm and JotForm Support Forum.

    I have checked your account email logs and I have seen that a notification email was sent to your email address addictedclothing@directclothing.co.za successfully as you can see the screenshots below:

    1508241691Screen Shot 2017 10 17 at 3 Screenshot 10

    I have checked the email configurations on your side and I have seen that settings are all correct. I have also fulfilled your form and submitted again in order to test, I have seen that your email address should have received the related submission as seen below:

    1508241893Screen Shot 2017 10 17 at 3 Screenshot 21

    1508241907Screen Shot 2017 10 17 at 3 Screenshot 32

    Could you please check your SPAM/BULK/JUNK folders of your email address? If you see JotForm emails there, please mark them as "Not Spam" and move them to inbox folder.

    I hope this helps.