Why am I not receiving payments?

  • Profile Image
    anacondaz
    Asked on October 19, 2017 at 05:13 PM

    i never get payment from customer...  i have few form.

    that is odd.

    i used stripe

  • Profile Image
    Kevin_G
    Answered on October 19, 2017 at 08:52 PM

    I have checked this form https://www.jotform.com/form/71048583784163 and it does not allow to submit the form without providing a valid payment info or leaving the payment info empty. 

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    Please note that when a payment is completed you will see the payment information displayed on your submissions page, there will be a link as well that will redirect you to the user's information on Stripe: 

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    I hope this helps.