- jonismyrAsked on October 21, 2017 at 12:15 PM
- JotForm SupportJanAnswered on October 21, 2017 at 03:55 PM
When you first enabled the Form Encryption in your form, the encryption key was downloaded to your computer. Please check the Downloads folder. Here's a guide: Where-Can-I-Find-the-Private-Key-After-Downloading-It.
Please take note that if you cannot find or you lost your private key, there is not much that we can do. I suggest you turn off the Form Encryption so that you will be able to view the new submissions normally.
For more details about Form Encryption, please check this complete guide: What-Are-Encrypted-Forms-and-How-to-Use-Them.
Hope that helps. Thank you.