Issues with file upload from Android devices

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    cfontenot
    Asked on October 24, 2017 at 11:04 AM

    I've embedded forms into an app and website using iframe for the website and the hosted protocols for the app.  Everything works fine from desktop and i.o. devices but the file upload option does not work on android devices.  Is there a resolution or a different widget that I should be using?

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    lumiardian
    Answered on October 24, 2017 at 11:09 AM

    Is it possible to send the link of the website or the form, I can try to help.

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    cfontenot
    Answered on October 24, 2017 at 11:43 AM
    The link is https://form.jotform.com/cfontenot/ikaratelive_individual_tournywin
    Keep in mind the issue reported is with Android devices using the “I Karate Live” app.
    Christopher S. Fontenot
    Executive Advisor
    Prime Level Consulting, LLC.
    (Mobile) 337-852-7815
    (Toll Free) 844-454-SAFE
    cfontenot@primelevelconsulting.com
    www.primelevelconsulting.com
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    EltonCris
    Answered on October 24, 2017 at 01:06 PM

    JotForm is meant to be used on mobile or desktop browsers. The file upload should work as intended when the form is loaded directly in the browser.

    However, when the form is embedded in the app, I'm afraid the file upload field won't work. It is highly likely that the software you used to create the app does not permit HTML forms from accessing the device's file system. This possibly creates the problem.

    What we can suggest is to debug your app to see if there is any error thrown whenever the file upload field is clicked. The error will help you determine what resources are needed to support the file upload field on embedded forms. Or you can ask your android developer to check that for you. This might help https://stackoverflow.com/questions/5907369/file-upload-in-webview.