How to hide empty fields and customize the email template?

  • Profile Image
    3lpum4
    Asked on October 25, 2017 at 06:21 PM

    I have one problem sending emails.

    I need to hide empty fields when email is sending, but white lines are visibles showing a lot of blank lines to the next full field. 

    Any way to hide both the field and the blank line?


    Thanks

  • Profile Image
    Kevin_G
    Answered on October 25, 2017 at 09:36 PM

    Apologies for the inconveniences this may have caused to you. 

    I have just tested this and find that empty fields are indeed hidden, for example, I have these fields on my email template:

    15089815011.png

    Just filled the name, checkbox and recipients, then I received this email: 

    15089815972.png

    I can see you have formatted your text to be bold, may you please try using a plain text email instead? 

    You may copy the current content and paste it again without any format. 

    Please let us know how it goes. 

  • Profile Image
    3lpum4
    Answered on November 19, 2017 at 03:44 PM

    Thank you very much your attention.

    Problem is resolved. I repead the emails text and everything went well.

    BR