Submission emails after editing submissions are not being received.

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    pnaaf
    Asked on October 30, 2017 at 04:16 AM

    Several of our applicants have not been receiving their e mail after the corrections are done. How can this be corrected on the sent e mails (since it is an automatic submit button) How would I know which among the e mails I have on the forms is for this post edit/correction response

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    ashwin_d
    Answered on October 30, 2017 at 06:00 AM

    I did check your form's notification email alerts and you have correctly configured it to send submission on edit as well. Your form should send submission emails when the submissions are edited. 

    I also checked our email logs and found the submission emails are being sent successfully. Please check the logs below:

    [2017-10-30 03:31:11] Submission #3851540948383285829 Form #61253348038151 SENT to pnaaf2017@gmail.com from pnaaf2017@gmail.com, via SENDMAIL 

    [2017-10-30 03:31:04] Submission #3851540948383285829 Form #61253348038151 SENT to pnaaf2017@gmail.com from pnaaf2017@gmail.com, via SENDMAIL 

    [2017-10-30 02:28:25] Submission #3851540948383285829 Form #61253348038151 SENT to pnaaf2017@gmail.com from pnaaf2017@gmail.com, via SENDMAIL 

    [2017-10-30 02:28:18] Submission #3851540948383285829 Form #61253348038151 SENT to pnaaf2017@gmail.com from pnaaf2017@gmail.com, via SENDMAIL 

    As far as the form's autopresponder email is concerned, that also you have configured it correctly and you are using custom "Sender Email" to send submission emails. I sent a test submission in your form but I did not receive the email in my account. I would suggest you to use noreply@jotform.com as "Sender Email" of your form's auto-responder email alerts and see if that solves your problem. Please check the screenshot below on how to set noreply@jotform.com:

    1509357580norep1.gif


    Hope this helps.

    Do get back to us if you have any questions,.