I can't see all information shared with me

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    LisaHolm
    Asked on October 30, 2017 at 08:43 AM

    hi 

    I'm unable to see details regarding the participants in folders that are shared with me. 

    How can i make this work?

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    Rose
    Answered on October 30, 2017 at 10:34 AM

    We are sorry for this inconvenience. 

    As I checked, you are the sub-user of the main account "ulrichlauridsen". The reason why you are not able to see submission data for the shared forms is that your main account and your account store data in different datacenters.

    In other words, you enabled EU datacenter on your Account-> Data section:

    1509373880Screen Shot 2017-10-30 at 17.3

    However, the main account stores his data in US datacenter:

    1509374002Screen Shot 2017-10-30 at 17.3

    So, if you want to see shared forms' submissions, both sub account and main account should use the same datacenter, either EU or US. Please have a try and let us know if you still have problems seeing submissions.