Why my account got suspended?

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    visionarium 
    Asked on October 30, 2017 at 12:22 PM

    Hello,

    I have been in communication with your support team trying to figure out why the SMTP settings I have set are not working correctly. Today I tried to login so I could respond to their last response to me, but I am being told that my account has been suspended?

    Why has my account been suspended?

  • Profile Image
    Sabbir
    Answered on October 30, 2017 at 12:26 PM

    You are asking Social Security Number through your form and this is against our terms of use.

    I have removed that sensitive form field and reactivated your account.

    Let us know if you have any further query.

  • Profile Image
    visionarium
    Answered on October 30, 2017 at 12:32 PM

    Thank you for your response. This is a requirement of the Florida Department of Health though. Is there any way to be able to do this? Maybe upgrading the account?

    Thanks again!

  • Profile Image
    Sabbir
    Answered on October 30, 2017 at 12:35 PM

    If you want to use sensitive form fields, you have to use Encrypted form along with SSL.

    Please follow this link to know how to use encrypted form: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have any further query.