Cannot get into account

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    lynnhaven 
    Asked on November 01, 2017 at 01:28 PM

    Cannot get into account?



    Bill

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    Mike_G
    Answered on November 01, 2017 at 02:19 PM

    We would like to apologize for any inconvenience.

    I have checked the status of your account and I see that it is in Autosuspension status.

    Upon checking your account I found the form that triggered the suspension.

    https://www.jotform.us/form/73045319384155 — [Imported Form] COMMITMENT CARD

    I inspected the form and I see that there is a combination of a username field and a password field in it.

    1509559907t14_07_00.png

    Please be informed that we do not encourage our users to collect login credentials within their forms as it is against our terms.

    In order for us to reactivate your account, we have to delete the form as mentioned by one of my colleagues in this thread — https://www.jotform.com/answers/1287915