Cannot get into account

  • lynnhaven
    Asked on November 1, 2017 at 1:28 PM

    Cannot get into account?



    Bill

  • Mike_G JotForm Support
    Replied on November 1, 2017 at 2:19 PM

    We would like to apologize for any inconvenience.

    I have checked the status of your account and I see that it is in Autosuspension status.

    Upon checking your account I found the form that triggered the suspension.

    https://www.jotform.us/form/73045319384155 — [Imported Form] COMMITMENT CARD

    I inspected the form and I see that there is a combination of a username field and a password field in it.

    1509559907t14 07 00 Screenshot 20

    Please be informed that we do not encourage our users to collect login credentials within their forms as it is against our terms.

    Cannot get into account Image 1 Screenshot 31

    In order for us to reactivate your account, we have to delete the form as mentioned by one of my colleagues in this thread — https://www.jotform.com/answers/1287915