Email template issues

  • Stemvanguards
    Asked on November 1, 2017 at 2:57 PM

    We’re having trouble with a form that we built producing two types of confirmation emails to the customer.  When I built the template I used the prior template as an example and overlaid information on that  to match what I was looking for on a form.  Can someone contact us to correct this issue?

    Tonjia Grimble 

    Jotform Thread 1288025 Screenshot
    Page URL: Https://form.jotform.com/72898030584162
  • aubreybourke
    Replied on November 1, 2017 at 4:09 PM

    Can you please be more specific? What exactly do you want us to correct?

    1. If you would like to use the same email template you can copy paste the html/css code

    1509566888template Screenshot 10

    2. If you would like to remove your customized template just delete the notification/autoresponder and add a new one. It will automatically update with the default template.