I can not logon although I have reset password several times

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    Asked on November 03, 2017 at 01:34 AM

    I can not logon although I have reset password several times. 

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    Answered on November 03, 2017 at 04:04 AM

    I checked the account associated with your email address (mike.realtor@me.com) and found out that your account (smart1work) was Auto-suspended, that's why you weren't able to login to your account. Please note that resetting your password will not solve the issue.

    As per further investigation, the account was suspended because of the form (http://www.jotformpro.com/form/33068768000957) that asks social security number from the form users. Please note that it is against our Terms of Use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I have removed it from your form and re-activated your account. 

    Do let us know if you need further assistance.