- JotForm SupportBJoannaAnswered on November 03, 2017 at 04:46 AM
Your account is suspended because of the form - Payment For Tax Preparation.
Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.
You can not collect sensitive data information event if the form is encrypted.
This form has to be deleted.
These are the following exceptions to storing bank accounts info on plain text fields:
- If you send a proof that your business is related to : MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like.
In such case, collecting of bank accounts can be allowed and it's not illegal.
In order to reactivate your account, we will have to delete the first form.
Also, you must provide us the following information:
1. Your website.
2. Your corporate address
3. Send a proof that your business is related to : MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like.
Please send an email to email@example.com using your corporate address, include in the subject ATT: BJoanna and this support forum thread 1289364 and briefly explain the purpose of your forms.
In the case of your business being in mentioned legal businesses above, we advise to build the form to gather this info , but a signature field must be added, so your clients will be signing to be in agreement with providing such information.
You will find our signature widgets on this link: https://widgets.jotform.com/category/verification
To make this to work, your account must be on paid status, so the automated system will mark it still high, but won't be automatically suspended, and our Form Reviewers Team (who are in charge of manually checking forms on paid accounts) would set the form as exception. Otherwise the system will mark suspicious and suspend all forms on free accounts.