Login failed - SUSPENDED

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    Simeon Snow
    Asked on November 03, 2017 at 04:22 AM
    Having same issue, need to login but can't do so due to suspension. Using these forms to collect sensitive data legitimately but didn't know it violated any terms since it was encrypted. Thanks
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    Answered on November 03, 2017 at 04:46 AM

    Your account is suspended because of the form - Payment For Tax Preparation. 


    Inside of your form you have fields that are used to collect Credit Card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    You can not collect sensitive data information event if the form is encrypted.

    This form has to be deleted.

    I also saw that on your other form - Upload copy of tax document (W2s, 1099s, etc) or Email Them, you are collecting banking information. This is also against our Terms of Use. 

    These are the following exceptions to storing bank accounts info on plain text fields:

    - If you send a proof that your business is related to : MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like. 

    In such case, collecting of bank accounts can be allowed and it's not illegal. 

    In order to reactivate your account, we will have to delete the first form.

    Also, you must provide us the following information:

    1. Your website.

    2. Your corporate address

    3. Send a proof that your business is related to : MORTGAGE BROKER, INSURANCE BROKER BANK, Real Estate Broker, LENDING INSTITUTIONS and the like.

    Please send an email to support@jotform.com using your corporate address, include in the subject ATT: BJoanna and this support forum thread 1289364 and briefly explain the purpose of your forms.

    In the case of your business being in mentioned legal businesses above, we advise to build the form to gather this info , but a signature field must be added, so your clients will be signing to be in agreement with providing such information.

    You will find our signature widgets on this link: https://widgets.jotform.com/category/verification 

    To make this to work, your account must be on paid status, so the automated system will mark it still high, but won't be automatically suspended, and our Form Reviewers Team (who are in charge of manually checking forms on paid accounts) would set the form as exception. Otherwise the system will mark suspicious and suspend all forms on free accounts.