Uploads cannot be opened due to 404 error

  • Profile Image
    nibie
    Asked on November 07, 2017 at 02:31 AM

    I cannot open documents uploaded by applicants. I keep getting 404 error messages.

    Also, I have hidden the "Shirt Size" field. Why are applicants sending in their shirt sizes?

    I believe I sent in this message several days ago.


    Thanks, Jaime

  • Profile Image
    candy
    Answered on November 07, 2017 at 07:41 AM

    Dear Jaime,

    I have checked your form named "Thank you for your interest in the YSN Sports Broadcasting Academy. We look forward to having you join our student body and creating life-long wonderful memories for you and your family!" on your side. 

    I am unable to find the issue with uploaded files. I am able to see uploaded files and I am able to download them without any 404 error. 

    Besides, let me inform you in advance that this kind of uploading errors could be related to so many topics such as internet might be gone during the process, the uploaded file could be too large, the field might have been partially uploaded.. etc. You might need to request your user to upload the same file again.

    Could you please give us the related submission ID that you have this problem? So that, we can investigate the issue further.

    Regarding, answering hidden field, I've split the thread as its related to another topic. Please follow your answer at the following thread URL: https://www.jotform.com/answers/1292068 

    Thanks in advance.