JotForm submission not working.

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    KMPhotography580
    Asked on November 07, 2017 at 11:51 AM

    My clients are having issues submitting forms on their mobile devices. When they select “Submit” it says “Please Wait” and nothing happens no matter how long they’d wait. If they refresh, it restarts the form. 

    My clients have also had issues using the signature widgets on mobile devices. I have tried all the signature widgets and none are compatible with mobile devices. 

    It seems as if JotForm isn’t mobile friendly which is what most of my clients use. Please let me know if there’s a way to resolve these issues or a better serviced website that is compatible with mobile devices that I can move my business to. It’s very embrassing having my clients deal with these issues. 


    Thanks. 

  • Profile Image
    Jeanette
    Answered on November 07, 2017 at 12:53 PM

    We were informed that the issue was solved , please let us know if it still continues in your end.

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    KMPhotography580
    Answered on November 07, 2017 at 01:04 PM

    None of it has been resolved. It is still not submitting the forms for mobile users. 

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    Jeanette
    Answered on November 07, 2017 at 01:09 PM

    Please re-save the form and try again. We have tested and it should work