payment not recieved

  • Profile Image
    Jhasmine
    Asked on November 07, 2017 at 01:14 PM

    I'm showing a submission but cant see it in my strip account and cant really tell much detail from jot form. 

    Please help

  • Profile Image
    aubreybourke
    Answered on November 07, 2017 at 02:26 PM

    I tested your form. It looks like a submission was made on your form without selecting any of your products.

    If you would like to prevent this from happening then you can mark your payment integration as required. When you do this, nobody can submit the form until they select a product to purchase.

    Click on the properties for your payment integration ( gear icon ). And on the first tab you will see the option to require.

    1510082782Microsoft Edge 07_11_2017 19_2