Card Forms: Submission error

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    YouthCancerTrust
    Asked on November 08, 2017 at 06:53 AM

    Hi - on testing the form... if there is an error on submission and the pop-up says to return to a particular field to rectify the error, the rest of the form loses its content, so the applicant would have to complete the form all over again?  How can I overcome this please?

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    aubreybourke
    Answered on November 08, 2017 at 09:59 AM

    I tried to test your form. But it is performing very slowly. So I cloned your form and converted it to the legacy form view.

    https://form.jotform.com/73114184011947

    This has two advantages, it has removed the error message you were previously getting. And by using this layout we have increased its performance.

    You can clone this form ( and modify it how you like )

    How to Clone an Existing Form from a URL   


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    YouthCancerTrust
    Answered on November 08, 2017 at 10:08 AM

    Thank you so much for your help Aubrey :)

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    YouthCancerTrust
    Answered on November 08, 2017 at 10:16 AM

    Aubrey - I have cloned the form and unfortunately it is still ending with an error message when populated and also the e-sig is showing as a load of green text in the review pop-up?

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    aubreybourke
    Answered on November 08, 2017 at 11:26 AM

    Please try switching your form layout to "All questions on one page". This is the legacy form view.

    1510158348legacy3.gif