What happens if we take more than 10 payments?

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    Asked on November 09, 2017 at 08:50 PM

    If we start on the bronze plan, and receive more than 10 payments? will jotform automatically upgrade us to the silver plan for that month? 

    Can you explain what happens if we receive more payments than our plan allows for? 


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    Answered on November 09, 2017 at 10:28 PM

    Jotform never upgrades users automatically. You are never upgraded without your knowledge.

    Payment submissions limit is a monthly limit. If you receive payments more than your plan's limit, your forms will be disabled and you will receive an email informing you about it. If you don't upgrade your account, the monthly limits counter is reset at the beginning of every month. 

    For further details, please check our user guide: Understanding Your Account Usage and Limits

    If you have any further questions, please let us know.