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provisionalAsked on November 13, 2017 at 10:33 AM
Is there anyway to unrequire credit card fields? I have an option to mail a check so this field doesn't have to be filled out but I need this section for selecting products.
Page URL: https://form.jotform.com/73118652584158 -
Chriistian Jotform SupportReplied on November 13, 2017 at 12:11 PM
I checked your form and I can see that you have already set up a Unrequired conditional logic on your form.
As per checking the field, when the Mailing Check is selected, the Payment field is not required.
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provisionalReplied on November 13, 2017 at 12:43 PMOnce you try to submit, it won't allow because of the the empty cc field.
Shannon Cantu / Owner
Provisional Shot, Inc.
815.252.0279
www.psfilmsinc.comwww.psfilmsinc.com>
Capture...Create...Engage
________________________________
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Nik_CReplied on November 13, 2017 at 2:10 PM
I tested your form but I wasn't able to replicate this issue, the condition is working properly:
And I was able to submit your form without filling the credit card details:
Does the issue still persist for you?
Please let us know.
Thank you!
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provisionalReplied on November 13, 2017 at 4:43 PMThere is nothing selected in the product column. I believe that is why it is working for you.
Thanks,
Shannon
Shannon Cantu/Founder
ProVisional Shot, Inc.
w: (815) 324-5026
m: (815) 252-0279
www.psfilmsinc.com
Capture...Create...Engage
________________________________
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provisionalReplied on November 13, 2017 at 5:43 PMNik_C,
Is there anyway we can chat over the phone? This is actually holding me up from sending emails and making sales. I have few other questions that may go best over the phone.
Thanks,
Shannon
Shannon Cantu/Founder
ProVisional Shot, Inc.
w: (815) 324-5026
m: (815) 252-0279
www.psfilmsinc.com
Capture...Create...Engage
________________________________
... -
provisionalReplied on November 13, 2017 at 8:43 PMI am unable to submit another question on your site. Spam, not letting me check the recapcha box. FYI
Thanks,
Shannon
Shannon Cantu/Founder
ProVisional Shot, Inc.
w: (815) 324-5026
m: (815) 252-0279
www.psfilmsinc.com
Capture...Create...Engage
________________________________
... -
Nik_CReplied on November 14, 2017 at 2:08 AM
There is nothing selected in the product column. I believe that is why it is working for you.
That is actually normal, you cannot select the product and then leave the credit card information empty, it cannot work like that.
So I would suggest this:
1) Create an option field where users will choose how they want to pay:
2) Create an additional set of products that will show when Check is selected:
3) Create conditions that will show/hide the options:
That should work for you.
Regarding the spam check, are you still experiencing that issue?