Stripe: Unrequire credit card fields

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    provisional
    Asked on November 13, 2017 at 10:33 AM

    Is there anyway to unrequire credit card fields? I have an option to mail a check so this field doesn't have to be filled out but I need this section for selecting products.

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    Chriistian
    Answered on November 13, 2017 at 12:11 PM

    I checked your form and I can see that you have already set up a Unrequired conditional logic on your form.

    15105924222017-11-14_0100.png

    As per checking the field, when the Mailing Check is selected, the Payment field is not required.

    15105925562017-11-14_0101.png

  • Profile Image
    provisional
    Answered on November 13, 2017 at 12:43 PM
    Once you try to submit, it won't allow because of the the empty cc field.
    Shannon Cantu / Owner
    Provisional Shot, Inc.
    815.252.0279
    www.psfilmsinc.comwww.psfilmsinc.com>
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    Nik_C
    Answered on November 13, 2017 at 02:10 PM

    I tested your form but I wasn't able to replicate this issue, the condition is working properly:

    1510599976screencast.gif

    And I was able to submit your form without filling the credit card details:

    1510600171Screen Shot 2017-11-13 at 8.09

    Does the issue still persist for you?

    Please let us know.

    Thank you!

  • Profile Image
    provisional
    Answered on November 13, 2017 at 04:43 PM
    There is nothing selected in the product column. I believe that is why it is working for you.
    Thanks,
    Shannon
    Shannon Cantu/Founder
    ProVisional Shot, Inc.
    w: (815) 324-5026
    m: (815) 252-0279
    www.psfilmsinc.com
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  • Profile Image
    provisional
    Answered on November 13, 2017 at 05:43 PM
    Nik_C,
    Is there anyway we can chat over the phone? This is actually holding me up from sending emails and making sales. I have few other questions that may go best over the phone.
    Thanks,
    Shannon
    Shannon Cantu/Founder
    ProVisional Shot, Inc.
    w: (815) 324-5026
    m: (815) 252-0279
    www.psfilmsinc.com
    Capture...Create...Engage
    ________________________________
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    provisional
    Answered on November 13, 2017 at 08:43 PM
    I am unable to submit another question on your site. Spam, not letting me check the recapcha box. FYI
    Thanks,
    Shannon
    Shannon Cantu/Founder
    ProVisional Shot, Inc.
    w: (815) 324-5026
    m: (815) 252-0279
    www.psfilmsinc.com
    Capture...Create...Engage
    ________________________________
    ...
  • Profile Image
    Nik_C
    Answered on November 14, 2017 at 02:08 AM

    There is nothing selected in the product column. I believe that is why it is working for you.

    That is actually normal, you cannot select the product and then leave the credit card information empty, it cannot work like that.

    So I would suggest this:

    1) Create an option field where users will choose how they want to pay:

    1510642956Screen Shot 2017-11-14 at 8.00

    2) Create an additional set of products that will show when Check is selected:

    1510643048Screen Shot 2017-11-14 at 8.05

    3) Create conditions that will show/hide the options:

    1510643274Screen Shot 2017-11-14 at 8.12

    That should work for you.

    Regarding the spam check, are you still experiencing that issue?