Stripe: Unrequire credit card fields

  • provisional
    Asked on November 13, 2017 at 10:33 AM

    Is there anyway to unrequire credit card fields? I have an option to mail a check so this field doesn't have to be filled out but I need this section for selecting products.

  • Chriistian Jotform Support
    Replied on November 13, 2017 at 12:11 PM

    I checked your form and I can see that you have already set up a Unrequired conditional logic on your form.

    15105924222017 11 14 0100 Screenshot 10

    As per checking the field, when the Mailing Check is selected, the Payment field is not required.

    15105925562017 11 14 0101 Screenshot 21

  • provisional
    Replied on November 13, 2017 at 12:43 PM
    Once you try to submit, it won't allow because of the the empty cc field.
    Shannon Cantu / Owner
    Provisional Shot, Inc.
    815.252.0279
    www.psfilmsinc.comwww.psfilmsinc.com>
    Capture...Create...Engage
    ________________________________
    ...
  • Nik_C
    Replied on November 13, 2017 at 2:10 PM

    I tested your form but I wasn't able to replicate this issue, the condition is working properly:

    1510599976screencast Screenshot 10

    And I was able to submit your form without filling the credit card details:

    1510600171Screen Shot 2017 11 13 at 8 Screenshot 21

    Does the issue still persist for you?

    Please let us know.

    Thank you!

  • provisional
    Replied on November 13, 2017 at 4:43 PM
    There is nothing selected in the product column. I believe that is why it is working for you.
    Thanks,
    Shannon
    Shannon Cantu/Founder
    ProVisional Shot, Inc.
    w: (815) 324-5026
    m: (815) 252-0279
    www.psfilmsinc.com
    Capture...Create...Engage
    ________________________________
    ...
  • provisional
    Replied on November 13, 2017 at 5:43 PM
    Nik_C,
    Is there anyway we can chat over the phone? This is actually holding me up from sending emails and making sales. I have few other questions that may go best over the phone.
    Thanks,
    Shannon
    Shannon Cantu/Founder
    ProVisional Shot, Inc.
    w: (815) 324-5026
    m: (815) 252-0279
    www.psfilmsinc.com
    Capture...Create...Engage
    ________________________________
    ...
  • provisional
    Replied on November 13, 2017 at 8:43 PM
    I am unable to submit another question on your site. Spam, not letting me check the recapcha box. FYI
    Thanks,
    Shannon
    Shannon Cantu/Founder
    ProVisional Shot, Inc.
    w: (815) 324-5026
    m: (815) 252-0279
    www.psfilmsinc.com
    Capture...Create...Engage
    ________________________________
    ...
  • Nik_C
    Replied on November 14, 2017 at 2:08 AM

    There is nothing selected in the product column. I believe that is why it is working for you.

    That is actually normal, you cannot select the product and then leave the credit card information empty, it cannot work like that.

    So I would suggest this:

    1) Create an option field where users will choose how they want to pay:

    1510642956Screen Shot 2017 11 14 at 8 Screenshot 10

    2) Create an additional set of products that will show when Check is selected:

    1510643048Screen Shot 2017 11 14 at 8 Screenshot 21

    3) Create conditions that will show/hide the options:

    1510643274Screen Shot 2017 11 14 at 8 Screenshot 32

    That should work for you.

    Regarding the spam check, are you still experiencing that issue?