I have placed the form in a popup lightbox

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    Alechko2
    Asked on November 14, 2017 at 05:30 AM
    Hi, I have created a page on my website and a jotform. http://www.apartmentsrentrebate.com/test-hompage/
    I have placed the jotform in a popup lightbox.
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    amy
    Answered on November 14, 2017 at 08:44 AM

    I checked the link and your form which is in a lightbox popup. I haven't encountered any issue. 

    1510667044Screen Shot 2017-11-14 at 16.3

    Please let us know if you have any issue with your form. 

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    Alechko2
    Answered on November 16, 2017 at 05:02 AM

    It feels very slow to load.... I am not sure if this is my lightbox or the form that effect the loading time.... as you can see you managed to take a screenshot before the page/lightbox was fully loaded. (my picture is missing) https://prnt.sc/hb5p7t

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    amy
    Answered on November 16, 2017 at 07:36 AM

    It seems you have uploaded the welcome page logo without resizing it. As this reason, the server load is increasing. Your image's dimensions are 1000x922px and form is trying to minimize it. 

    1510835709server_load.gif

    I would like to recommend you to minimize it manually and upload your welcome page's logo again. 

    If your problem persists, please let us know.