Resetting a password on a new sub user and their password

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    mdavid
    Asked on November 15, 2017 at 08:55 AM

    Please walk me through setting up a new sub user and their password.

    I click on forgot password, but no email is sent.


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    Kevin_G
    Answered on November 15, 2017 at 10:10 AM

     Please note that you cannot set up the password for your sub-users, they are basically separated accounts tied to yours where you can share forms and submissions. 

    If you need to reset the password for a sub-user then you need to use either their email address or the username. 

    Also, here is a guide that will provide you more details as sub-user accounts: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    I hope this helps.