- mdavidAsked on November 15, 2017 at 08:55 AM
Please walk me through setting up a new sub user and their password.
I click on forgot password, but no email is sent.
- JotForm SupportKevin_GAnswered on November 15, 2017 at 10:10 AM
Please note that you cannot set up the password for your sub-users, they are basically separated accounts tied to yours where you can share forms and submissions.
If you need to reset the password for a sub-user then you need to use either their email address or the username.
Also, here is a guide that will provide you more details as sub-user accounts: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User
I hope this helps.