Receiving Emails

  • Profile Image
    Asked on November 20, 2017 at 09:41 AM


    I am trying to reset my password, however, I am not receiving any emails from your servers; eventhough my administrator has white-listed jotform.


  • Profile Image
    Answered on November 20, 2017 at 11:51 AM

    Hello ccayb13,

    I have checked your email address in your account and it seems it was cut at the last part, please re-check your email or input it again in your account information.

    Maybe that is why you're not receiving any email because the email address in your information was mistyped.

    Best Regards.