Why is the link to my form not loading?

  • verobo
    Asked on November 20, 2017 at 4:02 PM

    Como me habéis pedido en el correo, os envío la captura de pantalla del resultado de mucha gente al intentar entrar en cualquier link de los ofrecidos por correo electrónico. Por alguna razón hay personas que pueden entrar en todos desde cualquier sitio (ordenador o teléfono), y hay personas que les marca error desde cualquier ubicación... Es por eso, que deducí la restricción de lugares, pero me decís que no y ya no encuentro explicación... 

    Necesito arreglar el problema de alguna manera...

    Jotform Thread 1303382 Screenshot
    Page URL: https://form.jotformeu.com/verobo/comunicatebiencontuhijo
  • Kevin Support Team Lead
    Replied on November 20, 2017 at 6:01 PM

    I can see this is related to another thread that you have opened before: https://www.jotform.com/answers/1303158 

    Like my colleague mentioned there are not restrictions based on locations; however, may be that there is any software installed either on the PC or an add-on installed on the browser that blocks the form. 

    May you please check and confirm there is not anything blocking the JotForm forms? 

    You may also test using a different device or internet connection, if the problem persists, please try using incognito mode since this will load a fresh version of your form (this might be a cache issue too). 

    Please let us know how it goes on this thread so we can easily follow up your issue, opening another thread may generate confusion or it will take more time since we need to search the previous threads you have already opened. 

    Looking forward to your response.