Account info required

  • Grove RV & Leisure
    Asked on November 22, 2017 at 1:18 PM

    Hello,

    My name is Jason. I work with the marketing team for Grove RV & Leisure.


    We use JOT forms on our website. The person who initially set it up for us was a contract employee who is no longer working with us. Is there any way that I can have the user name and password re set so that we can continue using this service. We are re designing some things in our website and we would like to get this fixed.


    Thank you for your time and have a great day!

  • David JotForm Support
    Replied on November 22, 2017 at 1:58 PM

    We can help recover the username and email address associated with the account.  The password would need to be reset from the email address associated with the account.  Let us know the URL of one of the forms or of a web page one of the forms is embedded to and we will follow up with the related account details.

  • Jason
    Replied on November 22, 2017 at 2:05 PM

    Hi,


    Here is a link to one of our pages. http://www.groverv.com/rv-life On the right there is an area asking for name and email.


    Thanks again for your assistance! :)


    Jason

  • David JotForm Support
    Replied on November 22, 2017 at 2:07 PM

    The username for that account is "GroveRV" and the email address for password reset purposes is "heidi@heididennis.ca".  If you need further assistance recovering the account, let us know and we will be happy to help.