Changing Payment Amount (Subscription Service)

  • Profile Image
    TBSE
    Asked on November 24, 2017 at 11:08 PM

    Hello,

    If I set a subscription service payment (Ex. $9.99 weekly) amount which will be based on the # of users, then need to change the amount when users increase (Ex. From $9.99 weekly to $12.99 weekly), when I adjust the amount within the JotForm, will those who registered at the $9.99 weekly amount, then be charged the new amount, $12.99?

    Can this be done?

    Thanks,

    George

  • Profile Image
    Nik_C
    Answered on November 25, 2017 at 03:10 AM

    I assume you're referring to this form: 

    1511596749Screen Shot 2017-11-25 at 9.02

    I'm not completely sure what you have in mind, but you can have a custom amount for subscription by using the form calculation widget and Variable price in the subscription:

    1511597148Screen Shot 2017-11-25 at 9.06

    Please let us know if you had something else in mind.

    Thank you!

  • Profile Image
    TBSE
    Answered on November 25, 2017 at 04:24 AM

    Hello,

    Basically, if I initially had the price at $9.99 and you registered. Then, maybe 1 or 2 weeks later, I want to increase the price to $12.99.

    If you initially registered for $9.99, when I change the price to $12.99, will you and everyone else be now billed $12.99 and any price changes thereafter?

    Thanks.

  • Profile Image
    TBSE
    Answered on November 25, 2017 at 04:26 AM

    The reason I ask is that I may be partnering with a group where I will charge a certain amount per member, and will need to change the price billed as the number of members increase.

  • Profile Image
    BJoanna
    Answered on November 25, 2017 at 04:44 AM

    The subscription price for the users that subscribed before you changed the price will remain the same ($9.99). Only new users will be subscribed for $12.99. 

    If you want to charge the users that have existing subscription $12.99 instead of $9.99, you will have to cancel their existing subscription and tell them to subscribe again. 

    Feel free to contact us if you have any other questions.  

  • Profile Image
    TBSE
    Answered on November 25, 2017 at 04:48 AM

    OK,

    So its no way for the subscription payment amount to adjust billing based on the number I change the price to?


    What would you suggest I do?

    Thanks

  • Profile Image
    BJoanna
    Answered on November 25, 2017 at 05:06 AM

    It is not possible to adjust billing based on the number you change the price to for the users that previously subscribed. 

    As I previously mentioned, you can only cancel their existing subscriptions and ask those users to re-subscribe again with the new price.