Can a sub-account user view the submissions for a form that they have been given access to?

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    gvtrust
    Asked on November 26, 2017 at 04:39 AM
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    EltonCris
    Answered on November 26, 2017 at 08:37 AM

    Yes, when you check the "View Submissions" permission. If it's unchecked, the sub-account can't view the form submissions.

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    gvtrust
    Answered on November 28, 2017 at 11:43 AM
    Hi,
    Thanks for your prompt response.
    I've done that for some of the forms that I've shared with sub-users.
    However, they still can't see/download submissions. I've attached
    screenshots and the actual csv file. Please help...
    Thanks,
    Khalid
    ...
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    david
    Answered on November 28, 2017 at 12:50 PM

    EU accounts now have EU data storage enabled by default.  Your account currently does not have this option enabled:

    1511891391Capture.PNG

    Either enable this option in your account or disable it in the sub-users accounts.  Once the accounts both have the same setting, they should be able to view the submissions.