Submission page email dialog: turn off the captcha

  • iupwritingcenter
    Asked on November 29, 2017 at 10:09 AM

    When I attempt to forward completed forms I get a message telling me to "Please Correct the Captcha".  As far as I know there is no captcha attached to my form. This only began this morning. How can I correct this issue?

    Thank you.

  • John_Benson
    Replied on November 29, 2017 at 11:32 AM

    I checked the last two edited form of your account and I did not see any captcha field. Could you please provide the form URL or website URL where you encounter the "Please correct the Captcha" message so we can investigate the issue further?

    We'll wait for your reply. Thank you.

  • iupwritingcenter
    Replied on November 29, 2017 at 11:52 AM

    Hello,

    This is the publication link to the form:

    https://form.jotform.com/42734082893158

    I encounter this issue when I view submissions and try to forward the individual submissions.

  • John_Benson
    Replied on November 29, 2017 at 12:39 PM

    I did a test on my other account and I was not able to replicate the issue. Please try to complete the Captcha field before forwarding the submission. Here's a screenshot:

    15119769801a2azz Screenshot 10

    If you cannot see the Captcha field as shown in the screenshot I have provided, please try to log out to your account and log back in. After that, try it again.

    I hope this helps. Let us know how it goes. 


  • iupwritingcenter
    Replied on November 29, 2017 at 12:45 PM

     Signing out and back in did solve the issue.

    Is there any way to turn off this new captcha requirement to forward? I forward many forms each day, and this extra step on each one will add a lot of time to the task.

  • TREVON
    Replied on November 29, 2017 at 2:12 PM

    Unfortunately for security the removal of captcha field on submission forwarding is not possible.

  • BulldogRescue
    Replied on November 29, 2017 at 2:23 PM

    We have to respond to a lot of messages via JotForm, having to complete the capcha is going to cost us a lot of time. We need it turned off too please

  • iupwritingcenter
    Replied on November 29, 2017 at 2:29 PM

     Is there a reason this was suddenly added? There was no captcha as of yesterday afternoon. 

  • BulldogRescue
    Replied on November 29, 2017 at 2:43 PM

    It appears we are not alone - Please remove this feature, it's causing a lot of problems to our work load.

  • aubreybourke
    Replied on November 29, 2017 at 5:15 PM

    I have submitted a feature request. The development team will evaluate if this change is feasible. In any case we should get a response from them on this thread.

  • eee Chief Technology Officer
    Replied on November 30, 2017 at 5:09 AM

    Hey @iupwritingcenter,

    Captcha is disabled for your account,

    Kindest Regards,

    - Ertugrul.

  • BulldogRescue
    Replied on November 30, 2017 at 5:20 AM

    Can you disable ours please too

  • eee Chief Technology Officer
    Replied on November 30, 2017 at 5:22 AM

    Hey @BulldogRescue,

    We have reviewed your account and it's also disabled for you, too.

    Kindest Regards,

    - Ertugrul.

  • iupwritingcenter
    Replied on November 30, 2017 at 8:46 AM

    Thank you very much.