Template Not formating correctly

  • deborahraley
    Asked on December 2, 2017 at 6:50 PM

    I made a form and unloaded it as a template. When my team downloads the template on their end, the layout is completely NOT the same as the template I uploaded. 


    HELP!

    Here is what I uploaded >>> https://form.jotform.com/73205118984156

    Here is what theirs is looking like >>> https://form.jotform.com/73356002601141

  • David JotForm Support Manager
    Replied on December 2, 2017 at 10:05 PM

    If they want to clone it in the same layout, they need to go to their account settings, and switch to the "All questions in one page" layout:

    1512270285questionsinonepagelayout Screenshot 10

    After switching, they can clone the form again.