Mobile Layout / Field Issues

  • Profile Image
    kingccrawford
    Asked on December 06, 2017 at 10:36 AM

    Hello,

    We're working on an appointment form here https://www.jotform.com/build/73164184737462

    Unfortunately for some reason, the fields act weird on mobile. It doesnt let us enter any value on the field, or it jumps back to the homepage. Can you please check this issue? 

  • Profile Image
    aubreybourke
    Answered on December 06, 2017 at 11:54 AM

    I tested your form on an iPhone 6S and it works fine:

    1512579116Microsoft Edge 06_12_2017 16_4

    Please tell us what device you are using and which web browser.

    Does this happen on one device or have you tried others?

     

     

  • Profile Image
    aubreybourke
    Answered on December 06, 2017 at 12:01 PM

    I see you are using a lightbox form on your website. 

    I tested the standalone form:

    https://form.jotform.me/73164184737462

    And the lightbox:

    http://honestfamilydental.com/contacts/

    The problem seems to be occurring only with the lightbox. Can you try using the pop-up instead?

    1512579972Microsoft Edge 06_12_2017 17_0

  • Profile Image
    kingccrawford
    Answered on December 06, 2017 at 03:43 PM
    Aubrey -
    I have an 8+ and the form is still not working properly from my end - it
    will not allow me to fill in my last name the cursor is showing up outside
    of the field. This occurs when clicking the "book now" button from the
    home page.
    Please advise.
    ...
  • Profile Image
    aubreybourke
    Answered on December 06, 2017 at 05:33 PM

    Just to confirm. The stand alone form is working fine. But the embedded form is misbehaving.

    You you are using the lightbox embed method on your site. It is likely causing the problem.

    Please try the pop-up embed method instead:

    How to Open Your Form in a Popup Window