Issue with form view analytics with incorrect count

  • Profile Image
    cholsworth
    Asked on December 06, 2017 at 03:57 PM

    I sent out an email w/ my jot form, saw that over 30 people had viewed the form, then it went down to 17... does it not show you the total form views? 

  • Profile Image
    EltonCris
    Answered on December 06, 2017 at 05:59 PM

    Perhaps the views are filtered by a specific date range e.g. week or month?

    FYI, your total form views as of checking are 53.

    If I have misunderstood your question, let us know.


  • Profile Image
    EltonCris
    Answered on December 06, 2017 at 08:18 PM

    That's the total form views for that form alone. That's more than the form views you've mentioned, so that means they are tallied correctly.

    If not, can you please give us more details about the problem you're experiencing? In which part you see it is viewed 30 and it goes down to 17? We would appreciate any details.

    Thanks