Won't Let Me Log In - Says Im on AutoSuspend

  • Profile Image
    Asked on December 07, 2017 at 02:18 PM


    I am trying to create forms using your site and every time I try to create a form, it keeps popping up that I need to log in, even though I've just created my account and logged in. Then, when I try to log in, it keeps popping up with red text saying login failed - autosuspend. I went back to my email to verify my email address thinking that was the problem; however even when I go through the steps to verify my email address, whenever I go to make a form, it pops up that I need to log in again - and the same thing pops up saying the login failed - autosuspend.

    Any help would be greatly appreciated in fixing this issue asap. 

    Thank you.

  • Profile Image
    Answered on December 07, 2017 at 03:17 PM

    Upon review of your account it was found form:

    http://www.jotform.co/form/73404976484871 is collecting login credentials.

    Gathering this type of data in plain text fields will violate our Terms of use, as this is only allowed through encryption along database administration; and our forms do not provide this type of method.


    Please refrain from elaborating this type of form. The system is designed to impair them to operate.


    We have removed the guilty fields and reactivated your account.


    Allow 30 min in order for the system to recognize your login.


    Thank you.