Stripe: coupon limits are fine, but coupon codes dont work

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    PolkMuseumofArt
    Asked on December 18, 2017 at 02:40 PM

    A couple of my coupon codes are not working. I have double checked all the settings, and I don't understand why it is not working. Please help. 

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    aubreybourke
    Answered on December 18, 2017 at 03:33 PM

    I checked your coupon limits and they all seem fine. They haven't expired at least.

    I cleared your form caches. So please try again now.

    If the issue persists we will need more information to solve this issue.

    Can you please tell me which coupons aren't working?


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    PolkMuseumofArt
    Answered on December 18, 2017 at 04:21 PM

    Thank you so much. Yes, the ARTTEACHER code and the DOCENTLOVE code. 

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    aubreybourke
    Answered on December 18, 2017 at 05:39 PM

    The ARTTEACHER code only works for:

    1. Individual membership

    2. Household membership (annual)

    3. Sponsor membership (annual)

    4. Advocate membership (annual)


    The DOCENTLOVE code only works for:

    1. Individual membership

    2. Household membership (annual)

    3. Sponsor membership (annual)

    4. Advocate membership (annual)

    5. Patron membership (annual)


    I did a test and it seems to be working.

    For example, here I correctly used the ARTTEACHER code for "Individual Membership" that should cost 40 USD:

    1513636722The Easiest Online Form Builde

    Please test it again. 

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    PolkMuseumofArt
    Answered on December 19, 2017 at 08:29 AM

    Thank you!