JotForm card layout,Address field is too narrow and can't be inputted

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    rachaelclark
    Asked on December 19, 2017 at 10:00 AM

    A user is trying to use my "President's Club" form and has all the other questions filled out but can't get past "home address" bc of a red box - see screen shot. what should he do? 

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    Richie_P
    Answered on December 19, 2017 at 10:50 AM

    I cloned your form and tried to run in it Google Chrome,Firefox and Internet Explorer but I can't seem to replicate the issue.

    Here is my screen shot.

    May I know what browser your user was using?

    Try to clear browser cache see if the issue still remains.

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    rachaelclark
    Answered on December 20, 2017 at 10:43 AM
    All my users filling out the form are not able to do the address section properly!!! Please help!!!
    Rachael Clark | Marketing Coordinator Manager | NMLS #1082
    Marketplace Home Mortgage, L.L.C.
    13700 Reimer Drive N Ste 100 | Maple Grove, MN 55311
    Cell: 952-356-5070 | Direct: 763-432-4592 | Main: 763-432-4640
    Follow us on our social media sites:
    ­­­[cid:image001.jpg@01D3469F.B0C548E0]
    [cid:image004.png@01D3339F.3B17ABA0] [cid:image006.png@01D3339F.3B17ABA0] [cid:image008.png@01D3339F.3B17ABA0] [cid:image010.png@01D3339F.3B17ABA0] [cid:image012.jpg@01D3339F.3B17ABA0]
    [Best of Business_Final End of Day] [Find a Branch Final End of Day]
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    ...
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    Richie_P
    Answered on December 20, 2017 at 11:23 AM

    I have checked your form and still I can replicate the issue.

    May I know what browsers your users are using? are they using mobile devices to browse your form?

    Try to clear browser cache see if the issue still remains.

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    rachaelclark
    Answered on December 20, 2017 at 11:43 AM
    Still does… in both Chrome and IE
    Rachael Clark | Marketing Coordinator Manager | NMLS #1082
    Marketplace Home Mortgage, L.L.C.
    13700 Reimer Drive N Ste 100 | Maple Grove, MN 55311
    Cell: 952-356-5070 | Direct: 763-432-4592 | Main: 763-432-4640
    Follow us on our social media sites:
    ­­­[cid:image001.jpg@01D3469F.B0C548E0]
    [cid:image004.png@01D3339F.3B17ABA0] [cid:image006.png@01D3339F.3B17ABA0] [cid:image008.png@01D3339F.3B17ABA0] [cid:image010.png@01D3339F.3B17ABA0] [cid:image012.jpg@01D3339F.3B17ABA0]
    [Best of Business_Final End of Day] [Find a Branch Final End of Day]
    Message Disclaimer-----
    ...
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    Richie_P
    Answered on December 20, 2017 at 12:08 PM

    Sorry for the inconvenience, The issue maybe because of the autocomplete for the address field.

    Kindly clear your form cache in your myaccount/settings

    then Settings


    scroll down until you find Form Caches and click Clear Cache.