Any update on our refund request ?

Hello

Any update on our refund request

we have lost many orders so far, i am sorry to say we cannot continue with Jotform

Just a confirmation, you want us to downgrade your account back to the free user and refund your last payment?

If we do that, your forms will be disabled and your account will be over the limit. 

If that is okay with you, please let us know so we can proceed.

Thank you.

Yes unfortunetely we need to confirm. We have already implemented a different system

Thank you for the confirmation.

I have now downgraded your account back to the free user and process a refund. Please allow 5-10 business days for the refund to reflect on your bank statement.

I hope this helps. Please contact us again if you need assistance.