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    Asked on January 04, 2018 at 12:49 PM

    I want to apologies for my TONE in contacting JotForm regarding an AUTO RENEWAL charge. I got a phone call form " David " this Am and was handled with respect and understanding. It is a great product ( never any complaints or bugs in your product ) so with my new respect for a Consumer product into days world I want to thank you for your Customer Service and acknowledge that " David" is a great asset.

    David thank you for resolving this situation !

     G Exelby

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    Answered on January 04, 2018 at 02:27 PM

    Thank you for using JotForm.

    You can get back to us anytime.

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    Answered on January 23, 2018 at 04:48 PM

    Hi Greg,

    I received your phone call but that is actually my personal phone number.  I did follow up via phone originally as a courtesy but we do not currently offer phone based support.  If there is something we can help with, let us know via our support forum and we will be happy to assist you: