Quota reached

  • Profile Image
    Asked on January 07, 2018 at 02:48 PM

    Hi there, I use jotform and have used very little forms but a client has sent an image back to say that I've reached my quota, but I do not see how?  All the usage looks fine?

    Can you please advise?

    TIA Aoileann

  • Profile Image
    Answered on January 07, 2018 at 04:40 PM

    We apologize for the inconvenience caused. It seems that quota usage calculations on your account was not properly refreshed previously the reason for the overlimit status alert. 

    I have corrected this and properly refreshed your account usage. All should be in correct status now. You can check the status again when logged in to your account at https://www.jotform.com/login

    Let us know if issue persist.

  • Profile Image
    Answered on January 08, 2018 at 05:31 AM

    Thanks Jonathan,

    I've check my account and it is still the same and till saying that I have reached my quota?

    1515407458jotform account 2.JPG

  • Profile Image
    Answered on January 08, 2018 at 09:08 AM

    Your limits are fine and I was able to open your form. I have cleared the cache of your forms as well now it should be working fine.


    Please let us know if you have any other question.