- aoileannAsked on January 07, 2018 at 02:48 PM
Hi there, I use jotform and have used very little forms but a client has sent an image back to say that I've reached my quota, but I do not see how? All the usage looks fine?
Can you please advise?
TIA AoileannPage URL:
- JotForm SupportjonathanAnswered on January 07, 2018 at 04:40 PM
We apologize for the inconvenience caused. It seems that quota usage calculations on your account was not properly refreshed previously the reason for the overlimit status alert.
I have corrected this and properly refreshed your account usage. All should be in correct status now. You can check the status again when logged in to your account at https://www.jotform.com/login
Let us know if issue persist.
- aoileannAnswered on January 08, 2018 at 05:31 AM
I've check my account and it is still the same and till saying that I have reached my quota?
- JotForm SupportArdian_LAnswered on January 08, 2018 at 09:08 AM
Your limits are fine and I was able to open your form. I have cleared the cache of your forms as well now it should be working fine.
Please let us know if you have any other question.