Quota reached

  • aoileann
    Asked on January 7, 2018 at 2:48 PM

    Hi there, I use jotform and have used very little forms but a client has sent an image back to say that I've reached my quota, but I do not see how?  All the usage looks fine?

    Can you please advise?

    TIA Aoileann

    Jotform Thread 1341424 Screenshot
    Page URL: https://form.jotform.co/71243294420853
  • jonathan
    Replied on January 7, 2018 at 4:40 PM

    We apologize for the inconvenience caused. It seems that quota usage calculations on your account was not properly refreshed previously the reason for the overlimit status alert. 

    I have corrected this and properly refreshed your account usage. All should be in correct status now. You can check the status again when logged in to your account at https://www.jotform.com/login

    Let us know if issue persist.


  • aoileann
    Replied on January 8, 2018 at 5:31 AM

    Thanks Jonathan,

    I've check my account and it is still the same and till saying that I have reached my quota?

    1515407458jotform account 2 Screenshot 10

  • Ardian_L
    Replied on January 8, 2018 at 9:08 AM

    Your limits are fine and I was able to open your form. I have cleared the cache of your forms as well now it should be working fine.

    1515420482BookingForm Screenshot 10

    Please let us know if you have any other question.