Multiple conditions to Hide "send letter using" field, but field persists to Show

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    cng
    Asked on January 08, 2018 at 02:37 PM

    Below, I show that I've nested multiple conditions to Hide "send letter using" field (most of which I feel is unnecessary... but all were attempts to try to hide the "send letter using" field.
    1515439834Screen Shot 2018-01-08 at 2.25

    Unfortunately, all attempts were ineffective when the form is filled up to the point where send letter using is prompted to show ([Is this a memorial or tribute donation] is answered [Yes], and all following questions are filled), and then later changed to [No] for [Is this a memorial or tribute donation]

    1515439956Screen Shot 2018-01-08 at 2.25

    How can I hide [Send letter using] field, when [Is this a memorial or tribute donation]  is equal to [No]?

  • Profile Image
    jonathan
    Answered on January 08, 2018 at 03:42 PM

    I reviewed the Conditions on your form and I found that there were 2 condition rules that affect the "Send letter using:" -- and the conditions were conflicting.

    (1)

    1515443943zzz 2018-01-09 04.33.27.png

    and

    (23)

    1515443971zzz 2018-01-09 04.34.51.png


    I suggest you remove the condition rule (#1), Save the conditions/form and test again.

    See if the change fix how the condition rule work on the form.

    Let us know if still did not.