I cannot find where to cancel my paid subscription

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    Asked on January 09, 2018 at 02:42 PM

    Hi - I cannot for the life of me figure out how to downgrade my account to the free account for now - please can you let me know how to do this on your site? Also please do not do it for me - I am not sure when I will be needing to do it. 

    Thank you! 


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    Answered on January 09, 2018 at 03:52 PM

    Hi Amy,

    Please check the user guide: How to Downgrade Subscription Back to Free Account

    Let us know if you need further assistance.