- GretaNCAsked on January 09, 2018 at 09:58 PM
HI! I recently received an email stating that my account was going to be disabled due to the fact we exceeded 10 payments per month - so we upgraded to Silver level and it said it was $19.50 but when I submitted it it gave me a monthly $39 fee. Can you please help me with this?
- JotForm UX ResearcheryorkAnswered on January 10, 2018 at 09:03 AM
The monthly discounted prices shown on the pricing list are for annually billed subscriptions.
Monthly billed subscriptions do not benefit from the discount.
We can issue a refund if you want us to proceed.