Help with changing payment account information linked to our donate button

  • Profile Image
    Asked on January 17, 2018 at 06:58 PM

    Hi there,

    I was directed to you by our website team. We are needing the payment processor behind our donate button to be changed. They said that JotForms would need to make the change and that they were not able to.

    We are having a ton of fraudulent charges made and would like to disconnect our Stripe Merchant Service and set it back to PayPal.

    Is this something that you can help us with?  If you could please contact me at 916-214-4263 or by email at  Our website address is

    Thanks so much!

  • Profile Image
    Answered on January 17, 2018 at 08:15 PM

    You can remove the Stripe Integration by selecting the payment/donation field and clicking the Remove button. After that, add the PayPal to your form by following this guide:

    I created a simple screen animation guide for you, please check it below:


    I hope this information helps. Give it a try and if you have questions, please contact us again.

    Thank you.

  • Profile Image
    Answered on January 18, 2018 at 01:57 PM

    Thanks so much. I will give it a try.