How to downgrade my subscription?

  • Profile Image
    Asked on January 21, 2018 at 07:02 PM

    HI there - I just submitted a request to downgrade from Bronze to the Starter free membership.

    Your refund policy states I can downgrade at any time, but now it says that won't happen until 12/29/18??

    Please advise - I just don't think I'll be needing the Bronze level at this point.

    Thank you

    Jenn Groh

  • Profile Image
    Answered on January 22, 2018 at 04:06 AM

    I added your payment to our refund queue since all PayPal payments have to be refunded manually.

    You can expect the refund within 7-10 business days.

    Let us know if you have any further questions.

    Thank you!