- runtoexileAsked on January 22, 2018 at 02:39 PM
Using Braintree as a payment processor doesn't give you the option to look at incomplete payments. However, I can see in my Braintree transaction list that they were all processed. I'm now up to five processed payments without any trace in my submissions.
Here's the form: https://form.jotform.com/72836174318966
- JotForm SupportEltonCrisAnswered on January 22, 2018 at 02:53 PM
You're right. There's no incomplete payment list. Sorry about that.
Anyway, I have escalated this to our developers so they can further investigate. We will let you know once we have updates.
- JotForm SupportEltonCrisAnswered on January 22, 2018 at 03:02 PM
Update: I was able to reproduce the problem in Sandbox Mode. I received the payment but without the submission.
I think it might have something to do with the blank thank you page after submitting the form. I have added this to the bug ticket. We will let you know as soon as this is fixed.
- runtoexileAnswered on January 22, 2018 at 03:04 PM
There's also the issue of double submissions. I just tested the form myself and had two go through (without using a credit card).
I then used my own credit card and after submitting, it gets stuck at a blank screen with this url: https://submit.jotformpro.com/submit/72836174318966/ Refreshing this url gets you the "incomplete values" notification.
http://runtoexile.com/thanks is the thank you page. It shouldn't be blank.
This kind of stuff is the issue. Jotform is good, but it's not $40/month good.
- JotForm SupportRoseAnswered on January 23, 2018 at 02:28 AM
We are sorry for this inconvenience.
I cloned the aforementioned form to your account and tested it with a real credit card. All the problems are fixed. The form is directed to thank you page after a successful form submission and transaction details are shown on submission page.
Please note that I deleted the cloned form from your account. Thank you in advance for your understanding and cooperation.
- runtoexileAnswered on January 23, 2018 at 12:00 PM
Thanks for fixing. How can I find the five submissions that weren't recorded?
- JotForm SupportEltonCrisAnswered on January 23, 2018 at 12:27 PM
You can try to recover them in your email history through the autoresponders sent to your customers since there no notifications configured in your form. This is the only way I know so far but my colleagues might have something to add if they know any.