submission storage

  • ellieus
    Asked on January 23, 2018 at 4:09 AM

    Hi! 

    I've modified one of my old forms. Now, submissions don't go through, as it stays on 'please wait' after pressing send. Is that problem caused by my free plan? It says I'm out of submission storage, but I don't need the submissions stored. I was under the impression that old submissions just get permanently deleted. 

    Any help would be greatly appreciated!

    Elisabeth Pfeiffer

    Jotform Thread 1358570 Screenshot
  • Ardian_L
    Replied on January 23, 2018 at 7:09 AM

    Did you receive a test submission by me? I tested out and it worked fine on my case.

    1516709379TestSubm it Screenshot 10

    Can you please clear your browser's cache and try again?

  • ellieus
    Replied on January 23, 2018 at 8:43 AM

    yes, thank you! I embedded the script, rather use the link to publish it. That fixed it :).

  • Ardian_L
    Replied on January 23, 2018 at 9:46 AM

    I am glad that you figure it out. Please let us know if you have any other question.