Builder: I can not access the preview form

  • Profile Image
    elisabini
    Asked on January 23, 2018 at 08:39 AM
    Good morning I created two modules using JotForm.
    Lately, however, I can not access the Preview Form to check
    their correct functioning.
    The system freezes and does not allow me to preview the form.
    What could possibly be
    the problem?
    I look forward to receiving your reply.
    Thank you.
    Elisa Bini
  • Profile Image
    aubreybourke
    Answered on January 23, 2018 at 10:47 AM

    Your form is too large. It has 22 pages. That's the reason it is so slow.

    As a workaround you could break your form into several smaller forms?

    You could use the field manager app to copy your fields to each new form.

    https://apps.jotform.com/app/field_manager 

  • Profile Image
    elisabini
    Answered on January 24, 2018 at 04:43 AM
    Thank you first for the speed and courtesy with which you answered my
    question.
    I do not think that I can not access the Preview Form for the size of
    the form. I created previously a module with a higher number of pages
    and I access his Preview Form without problems.
    When I request access to the Preview Form of the module for which I
    asked for clarification, the browser gives me this error message:
    It seems that the form does not exist. I can not understand.
    I look forward to your kind reply.
    Thanks again for your availability.
    Have a Good day.
    Elisa Bini
    Il 23/01/2018 16:47, JotForm ha scritto:
    ...
  • Profile Image
    Ardian_L
    Answered on January 24, 2018 at 09:28 AM

    I was able to replicate the issue. I have submitted the issue to our developers, and you will be notified on this thread as soon as possible.

    We are sorry for any inconvenience caused.

  • Profile Image
    elisabini
    Answered on January 25, 2018 at 03:43 AM
    Thank you for your kind inquiry.
    I look forward to your response.
    Have a good day.
    Elisa Bini
    Il 24/01/2018 15:28, JotForm ha scritto:
    ...
  • Profile Image
    janberk
    Answered on January 25, 2018 at 05:31 AM

    It's a heavy form with 2000 questions, my browser freezes when opening it. But after waiting a while it shows the form correctly.

    But for slower computers, it is expected that browser can't handle it.

    I suggest dividing this form to min 4 parts and chain them with thank you pages.

  • Profile Image
    elisabini
    Answered on January 25, 2018 at 08:43 AM
    Thank you for your suggestion and for the attention you spent to me.
    Have a nice day.
    Elisa Bini
    Il 25/01/2018 11:31, JotForm ha scritto:
    ...