The phone number field is missing in the email notification we received

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    AdminRSCM
    Asked on January 23, 2018 at 11:33 AM

    The phone number field is missing in the email notification with this form:

    https://form.jotform.com/72774038858167

    How to I make sure that the phone number field comes in with the form submission every time?

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    Welvin
    Answered on January 23, 2018 at 12:58 PM

    I have tested the form, and the phone number is there. You seem to have figured this out already. Let us know if you still need further assistance. 

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    AdminRSCM
    Answered on January 23, 2018 at 01:08 PM

    I didn't do anything with the phone number field. I got the test from you and I see the phone field. What would cause the phone field to disappear?

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    Welvin
    Answered on January 23, 2018 at 01:45 PM

    I only checked the form email template including the field names in it. Well, it triggers the autosave without me changing anything, so perhaps that was just a cache, and it has fixed the issue. Anyways, let us know if the problem happens again so we can investigate further.