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AdminRSCMAsked on January 23, 2018 at 11:33 AM
The phone number field is missing in the email notification with this form:
https://form.jotform.com/72774038858167
How to I make sure that the phone number field comes in with the form submission every time?
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Welvin Support Team LeadReplied on January 23, 2018 at 12:58 PM
I have tested the form, and the phone number is there. You seem to have figured this out already. Let us know if you still need further assistance.
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AdminRSCMReplied on January 23, 2018 at 1:08 PM
I didn't do anything with the phone number field. I got the test from you and I see the phone field. What would cause the phone field to disappear?
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Welvin Support Team LeadReplied on January 23, 2018 at 1:45 PM
I only checked the form email template including the field names in it. Well, it triggers the autosave without me changing anything, so perhaps that was just a cache, and it has fixed the issue. Anyways, let us know if the problem happens again so we can investigate further.