We can't "submit" forms - is our IP being blocked?

  • lifeleisureHR
    Asked on January 24, 2018 at 5:29 AM

    We've been using JotForm for a few months now to submit various data to our HR team within our business.

    Yesterday, we noticed that we could no longer "submit" forms. We can browse the site, we can visit the form page and enter data, but when we hit submit we get the attached error.

    They work fine from a phone, or using another internet connection, so it appears to be something specific to our business network.

    We've logged a ticket with our ISP in case it is something in their firewall/proxy, but I want to check to see if our IP (51.179.131.100) has been put on a blacklist by JotForm.

    regards


    Jotform Thread 1360090 Screenshot
    Page URL: https://eu.jotform.com/lifeleisureHR/LLReferenceRequest
  • Ardian_L
    Replied on January 24, 2018 at 9:45 AM

    I have added to our White list the IP you have provided { 51.179.131.100 }. Please let us know if the issue persists.

  • lifeleisureHR
    Replied on January 25, 2018 at 2:36 AM

    Thank You - it look's like it probably was our ISP, but everything is working fine now :-)